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Insights
Blueprint for Redesigning Customer-Centred Service Models
This blog outlines a practical, customer-centred blueprint for redesigning service models helping organisations move beyond internal assumptions to design services around real client outcomes. It explores how workforce culture, customer-oriented processes, technology, financial sustainability, and governance must work together to deliver services that meet current and future client needs.
7 days ago4 min read
2026 Outlook: What Australia’s Economy, Business and Technology Are Telling Us
Australia’s 2026 outlook explained. Explore economic trends, business conditions, and technology shifts shaping how leaders and organisations can succeed in the year ahead.
Jan 74 min read
Insourcing vs Outsourcing in Age of AI: How Businesses Should Make Smarter Decisions
Explore how businesses can make smarter insourcing and outsourcing decisions in the AI era by aligning people, systems, partners, and technology.
Nov 30, 20252 min read
Rethinking Cost Savings Through Organisational Design
A practical guide for leaders looking to reduce costs without reducing capability When organisations say they are “reviewing the structure,” the conversation often quickly shifts to headcount reductions. But true cost savings rarely come from cutting people first, they come from designing the organisation intelligently. In today’s digital-first environment, sustainable cost reduction happens when three elements work together as one ecosystem: Structure – how teams are designe
Oct 22, 20254 min read
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