AI Strategy and Digital Stack Transformation
Evolve.i supported a membership-based association within Building & Construction industry, to shift from event-led servicing to member value creation, while redesigning its digital stack, membership workflows, event management processes and AI strategy to improve scalability, efficiency and growth readiness.
SECTOR
Building & Construction
CHALLENGE
The organisation was facing both growth stagnation and operational complexity.
Its traditional membership and event model was no longer enough to create a clear, scalable value proposition for members, while fragmented systems and manual processes limited visibility across engagement, renewals, events, sponsorship and communications.
Staff were heavily reliant on individual knowledge and workarounds, with duplicated data, limited automation and weak end-to-end reporting.
The organisation needed to redesign its membership strategy, operating model, processes, systems and data together, creating a stronger member value proposition while building the digital and AI foundations required for scalable growth.
IMPACT
The redesigned operating model and integrated digital stack created significant opportunities to reduce administration, release workforce capacity and support membership growth without equivalent increases in headcount.
77% Less membership administration
30% Less event administration
1.9 FTE Capacity released
2x Membership scaling capacity
Estimated financial impact
Approximately $123,500 in annual workforce capacity value, with estimated net savings of ~$105,500 in Year 1 and ~$108,500 per annum from Year 2 onwards, after system and implementation costs.
The transformation also established a more integrated foundation across membership, events, payments, communications and reporting, creating the platform for future AI-enabled member engagement and automation.
Client Information and Testimony
Company: Chinese Building Association of NSW
Sector: Building & Construction
Testimony:
"Evolve.i has demonstrated strong leadership and vision in supporting organisations to enhance their digital, financial, workforce and broader business capabilities. We value the opportunity to collaborate with Evolve.i to strengthen digital readiness, business growth and long-term outcomes across our member base and broader business community." CEO - CBA NSW