Transforming Case Management and Rostering Through AI
Evolve.i supported an Aged Care provider to redesign case management and rostering through a connected technology strategy, foundation CRM and layered AI capabilities. The transformation focused on reducing administrative pressure, improving workforce coordination, strengthening client responsiveness and creating greater visibility over service delivery and financial performance.
SECTOR
Healthcare & Aged Care
CHALLENGE
Case management and rostering were operating across disconnected systems, spreadsheets and manual processes, creating significant administrative effort and limiting visibility across clients, workforce capacity and service delivery.
Case managers spent valuable time locating information, preparing documentation and coordinating actions, while rostering relied heavily on manual knowledge and repeated intervention. This reduced productivity, constrained workforce utilisation and made it difficult for leaders to see operational and financial performance clearly.
With the transition to Support at Home and growing opportunities for AI, the organisation needed more than another technology solution, it needed to redesign how case management and rostering worked together.
IMPACT
The redesigned operating model identified significant opportunities to increase productivity, workforce utilisation and service capacity.
20% - 30% Case management administration reduction
30% - 40% Manual rostering effort reduction
15% - 25% Additional service capacity
For an illustrative operating model of 20 case managers and four rostering employees, these improvements could represent approximately $500,000 – $850,000 in annual workforce capacity value, realised through increased service capacity, avoided recruitment, reduced overtime or lower administrative effort.
Indicative improvement potential based on the redesigned operating model; not independently verified financial savings.
Client Disclaimer:
This project has been anonymised to protect client confidentiality, with identifying information removed or generalised.
Quantified impacts represent indicative improvement potential identified through the redesigned operating model. They are not independently verified client results, guaranteed financial outcomes or a client endorsement.